FAQs

FAQs

Does the device stay connected?

Yes. The SmartStick device is designed to stay connected to the OBD2 port at all times. This is how it is able to perform an automatic health scan every time you drive your vehicle, without the need to even open the App.

Will it drain my battery?

No way. SmartStick draws almost no current in standby mode when your vehicle is parked, less than you onboard clock, and it only initiates the Bluetooth transmitter once you start the engine and your battery is being charged. Even then, it uses Bluetooth LE (Low Energy).

Will it work on my car?

SmartStick will work on any car with an OBD2 port. OBD2 was made mandatory on all cars manufactured after 1996 in North America, 2001 in Europe and 2006 in Australia and New Zealand.

Does the device stay connected?

Yes. The SmartStick device is designed to stay connected to the OBD2 port at all times. This is how it is able to perform an automatic health scan every time you drive your vehicle, without the need to even open the App.

Will it drain my battery?

No way. SmartStick draws almost no current in standby mode when your vehicle is parked, less than you onboard clock, and it only initiates the Bluetooth transmitter once you start the engine and your battery is being charged. Even then, it uses Bluetooth LE (Low Energy).

Will it work on my car?

SmartStick will work on any car with an OBD2 port. OBD2 was made mandatory on all cars manufactured after 1996 in North America, 2001 in Europe and 2006 in Australia and New Zealand.

Is the App free to download?

Yes the standard App is totally free to download and has no in-app purchases so you can use it forever with no charges. This free App has all the great features including automatic real-time diagnostics, maintenance reminders, trip statistics and classification, cost recording and reports, live driving mode etc. We also offer a paid App called SmartStick Plus which has the additional Family Feature where you can monitor family vehicles remotely.

Can the product be shipped internationally?

We ship to all African countries. We quote for delivery fee upon placement of order.

Is the product easy to install?

Absolutely. Simply located the OBD2 port, usually found under the steering wheel or glove box, and plug the SmartStick device in. Once you have registered your account on the App, the device will automatically connect via Bluetooth, no need to go through any pairing procedure. Then it’s ready to use and will start recording data and performing health scans automatically.

Is the App free to download?

Yes the standard App is totally free to download and has no in-app purchases so you can use it forever with no charges. This free App has all the great features including automatic real-time diagnostics, maintenance reminders, trip statistics and classification, cost recording and reports, live driving mode etc. We also offer a paid App called SmartStick Plus which has the additional Family Feature where you can monitor family vehicles remotely.

Can the product be shipped internationally?

We ship to all African countries. We quote for delivery fee upon placement of order.

Is the product easy to install?

Absolutely. Simply located the OBD2 port, usually found under the steering wheel or glove box, and plug the SmartStick device in. Once you have registered your account on the App, the device will automatically connect via Bluetooth, no need to go through any pairing procedure. Then it’s ready to use and will start recording data and performing health scans automatically.

Contact Us.

support@smartstick.co.za
+27 87 702 7128

SmartStick Pty Ltd
17 Chapel Road, Hazel Park,
Germiston, Johannesburg, South Africa.

Contact Us.

support@smartstick.co.za
+27 87 702 7128

SmartStick Pty Ltd
17 Chapel Road, Hazel Park,Germiston, Johannesburg, South Africa.